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RIVI Networks

Privacy and Cookies Policy

Last updated: April 2026

About This Policy

RIVI Networks understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits our website and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy and Cookies Policy carefully and ensure that you understand it. Your acceptance of this policy is deemed to occur upon your first use of our website. If you do not accept and agree with this policy, you must stop using our website.

Who We Are

RIVI Networks Limited is a private limited company registered in England under company number 13547494, incorporated on 4 August 2021. Our registered address is Unit K, The Loddon Centre, Wade Road, Basingstoke, Hampshire, RG24 8FL.

What This Policy Covers

This policy applies only to your use of our website. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What Personal Data We Collect

Depending on your use of our website, we may collect some or all of the following personal data:

  • Name
  • Email address
  • Telephone number
  • Company or business name
  • Job title
  • Address
  • Information about your preferences and interests
  • IP address
  • Web browser type and version
  • Operating system
  • Referring site, your activity on our website, and the site you exit to

How We Use Your Personal Data

Under the UK General Data Protection Regulation (UK GDPR), we must always have a lawful basis for using personal data. Your personal data may be used for the following purposes:

  • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you.
  • Personalising and tailoring our products and services to your needs.
  • Communicating with you, including responding to emails or calls from you.
  • Supplying you with information by email or post that you have opted in to. You may unsubscribe or opt out at any time.

With your permission and where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications Regulations 2003, and you will always have the opportunity to opt out.

Your Rights

Under the UK GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of it is inaccurate or incomplete.
  • The right to be forgotten, meaning you can ask us to delete or otherwise dispose of any of your personal data that we hold.
  • The right to restrict the processing of your personal data.
  • The right to object to us using your personal data for a particular purpose.
  • The right to data portability, allowing you to obtain and reuse your personal data for your own purposes across different services.
  • Rights relating to automated decision making and profiling.

For more information about exercising your rights, please contact us using the details below. Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

How Long We Keep Your Data

We will not keep your personal data for any longer than is necessary. As a guide:

  • Customer and order information is kept for up to 7 years for statutory accounting purposes.
  • Marketing and communications data is kept for up to 7 years from the last point of interaction between us and you.
  • Fraud detection and prevention data is retained for a period appropriate to the nature of the transaction.

How We Store and Transfer Your Data

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (EEA). These are known as "third countries" and may not have data protection laws that are as strong as those in the UK and the EEA. Where this is the case, we will take additional steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the UK GDPR.

Sharing Your Data

We may sometimes contract with third parties to supply certain products or services, such as payment processing, delivery, and marketing. In some cases, those third parties may require access to some of your personal data. Where this is the case, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights and our obligations under the law.

In some limited circumstances, we may be legally required to share certain personal data if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Cookies

Our website uses cookies to distinguish you from other users. Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a good experience and allow us to improve our website.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the website may not work as a result.

Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most popular and how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our website.

Managing Cookies

When you first visit our website, you will be asked to consent to the use of non-essential cookies. You can change your preferences at any time. You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Accessing Your Personal Data

If you want to know what personal data we have about you, you can ask us for details and for a copy of it. This is known as a "subject access request". There is not normally any charge for this. We will respond to your request within one month, though in more complex cases this may take up to three months.

Contact Us

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

  • Email: [email protected]
  • Telephone: +44 (0)1256 638500
  • Address: RIVI, Unit K, The Loddon Centre, Wade Road, Basingstoke, RG24 8FL

Changes to This Policy

We may update this policy from time to time, for example if the law changes or if we change our business in a way that affects personal data protection. Any changes will be posted on our website and you will be deemed to have accepted the terms of the updated policy on your first use of our website following any changes.